Frequently Asked Questions
Help Center & Support
K9 Cleanup Inc. FAQ
To schedule a cleaning service, all customers must provide the following mandatory information:
Full name
Complete service address
Valid cell phone number
Valid email address
Number of dogs at the property (if any)
This information is required to confirm your booking, communicate appointment details, and ensure our team is properly prepared for your visit. Bookings cannot be confirmed without all required information.
Yes, it’s preferred for quicker service. Friendly, non-jumping dogs are okay if pre-approved by the technician.
Yard Access
We will not enter your home to access the yard. This is non-negotiable for safety reasons.
Sanitizer
Sanitizer is used only when the temperature is above +15°C
No, we bring all necessary supplies.
Yes. We remove 100% of the collected dog waste from your property after every visit. All waste is transported off-site and disposed of responsibly in accordance with Alberta’s waste management regulations, so you never have to worry about cleanup or disposal.
Edmonton, Sherwood Park, St. Albert, Beaumont, and Leduc.
Cash, cheque, E-transfer, and credit card. NSF cheques incur a $50 fee.
Payment is due upon receipt unless other arrangements are made.
Payments not received within the 5-day grace period will incur a 2% monthly interest charge. Accounts that remain unpaid for more than 60 days may have services suspended. Accounts over 90 days past due may be referred to a collections agency and will be subject to a $50 collection service fee.
We operate year-round but may cancel if snowfall exceeds 3 inches in 24 hours or 5 inches in 48 hours, or if temperatures drop below -36°C. Service resumes the following visit.
Yes, we do not work under decks, trampolines, or other inaccessible areas.
Dog waste can transmit diseases like roundworms, hookworms, salmonella, giardia, and E. coli. To reduce risks, we offer Professional Grade Sanitizer upon request for added safety.
If you have further questions, feel free to reach out!
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